Before the HolidaySustainable tourism and social responsibility
The contractual relationship between the customer and Mountain Adventures is binding for the customer, when the customer has paid the deposit. Upon receipt of the deposit, the booking is binding for Mountain Adventures. By paying the deposit the customer accept all of these terms and conditions, together with the invoice, itinerary and any other written information from Mountain Adventures. It is the customer's responsibility to check that the booked services are correct. If you find a discrepancy between the booked and confirmed information, it is the customer’s obligation to immediately contact Mountain Adventures.
It is the customer’s responsibility to carefully read the travel program and trip grading before booking a trip with Mountain Adventures. Make sure that the trip chosen is within personal physical abilities.
You can book your trip online at www.mountain-adventures.com. When you have booked the trip online, you will receive a booking confirmation by e-mail.
In the booking Confirmation you will find a link to your personal tour page "My Trip" on www.mountain-adventures.com. The first specified person when booking is considered the contact person to whom all correspondence regarding the trip will be forwarded by e-mail. All relevant travel documents such as invoices, vouchers / travel documents, itinerary, trip notes, etc. can be found on "My Trip".
PLEASE NOTE: You need to print your travel document from “My Trip” and bring them on your holiday.
Mountain Adventures reserves the right to cancel the tour if the booked trip can not be confirmed by our suppliers. The customer will be informed as soon as possible, but no later than 3 working days after booking. Payments will in this case be immediately refunded to the customer.
Tour price includes all mentioned services as stated in the tour programme (Price includes / Not Included). When you make a booking, you must pay a non-refundable deposit of 20% of the tour price.
Final payment must be paid 60 days before tour start. For bookings made less than 60 days before the tour start, the full amount must be paid immediately at time of booking. In the case of non-payment of the final balance by the due date, Mountain Adventures reserve the right to cancel the booking and a cancellation fee will apply. Mountain Adventures accept Visa-Electron, Visa or MasterCard and you can pay online over secure SSL connection on www.mountain-adventures.com. When paying by credit card a fee may apply.
Prices and subject to changes
Mountain Adventures can only increase the agreed priceas a result of changes in transport costs, local taxes, duties or exchange rates. A price increase must be announced as soon as possible and no later than 60 days prior to departure and must not exceed 10% of the total tour price.
In case you cancel your trip, following cancellation charges apply:
More than 60 days before tour start: Full Deposit
30 – 60 days before tour start: 50% of total tour cost
Less than 30 days: 100% of total tour cost
If conditions at the destination, within a period of 14 days prior to tour start, are of such nature, that there will be an obvious risk for the participants i.e. an act of war or natural disasters, Mountain Adventures will refund the total trip cost. It will be a condition that the UK or US Foreign Ministry Travel Advise should directly advise against traveling to this specific country, destination or area.
Tour leader responsibility
When you make a booking with Mountain Adventures, online or by telephone, you agree to abide the authority and the decisions taken by the tour leader who represent Mountain Adventures or our local partners. The decisions made by the tour leader as to the conduct, itinerary and objectives of the tour are final. If the tour leader is of the opinion that your behaviour or physical condition is detrimental to the safety or welfare of the group, or if the tour leader consider your general wellbeing will put you or the group at risk, you may be asked to leave the tour without the right to any refund for unused services.
Cancellation Insurance is the responsibility of the customer. When you book a trip with us, you should consider whether you want to take out cancellation insurance against sudden illness, or whether you are already covered. You can book the insurance when booking your holiday or from an agency in your home country.
We highly recommend that you are covered by a good travel insurance covering at least Medical Expenses, Illness, Personal Accident, Baggage and Repatriation. The customer is responsible to take the necessary travel insurance that covers these costs. Mountain Adventures, or our local partners, do not have any responsibility for our customers not being covered by an necessary travel insurance. You have to arrange your insurance in you home country.
Absence or similar
Mountain Adventures have no responsibility for no-shows or unused services. If the customer does not meet at the correct time or place for trip start, or the participant can not join the trip due to lack of travel documents, delayed flights, or the participant in other ways fails to attend the trip or to use the booked services, then Mountain Adventures has the right to charge full price for the tour.
Significant changes / cancellations before departure
In case there are any significant changes in the booked tour, the customer may cancel the tour and will get a full refund. You must immediately after receiving notice of the change, notify Mountain Adventures about your decision. If you choose to participate in any other travel arrangements at a higher price, you must pay the difference. If you choose a cheaper tour, you will get a refund of the difference.
Complaints during the trip
Any complaints during your trip must be communicated directly to your local tour guide or the local agent / supplier at the destination as soon as possible in order to give them the opportunity to help. Failure to do so will usually cause you to lose the right to later claims. If this does not help, you should contact Mountain Adventures, so we have the opportunity to help. A written complaint must be submitted to Mountain Adventures no later than 4 weeks after the trip ends.
Passports and visa
It is the customer’s responsibility to have a valid passport. It is also the customer’s responsibility to seek and obtain any necessary visa for travelling to the booked destination. Your passport must be valid for at least 6 months after the expected return. Note that there may be special visa requirements for different foreign nationalities. Please note that processing time for visas to some countries may be several weeks. Mountain Adventures have no responsibility for any lack of travel documents. Be aware of any transit visa requirements.
Fully licensed and bonded tour operator
Mountain Adventures is a fully licensed and bonded tour operator. When you travel with us, you are covered by the Danish Travel Guarantee Fund. The Travel Guarantee Fund provides assistance to all nationalities. Read more about The Travel Guarantee Fund Act here.
Mountain Adventures is covered with Enhanced Liability Insurance through Gouda Travel Insurance.
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